$3B in gift cards went unused in 2019: Report

January 17, 2020

Watch Burt Flickinger on FBN:am with Lauren Simonetti & Tracee Carrasco

Strategic Resource Group managing director Burt Flickinger discusses how $3 billion in gift cards go unused and why in-store shopping is on the decline.

Retail chain stores are emptier because a monarchy of male MBA bosses are out-of-touch and customer experience suffers. Also, what happens to the $3 billion in gift cards that go unredeemed? The answer can be tough news for retailers.